These conditions apply to reservations made directly through the Villa Asimba website. By ticking the acceptance box at checkout, you confirm that you have read and agreed to the booking, payment, cancellation and stay conditions applicable to your reservation.
The applicable conditions depend on the type of reservation, length of stay, number of rooms, season and rate selected. The applicable payment and cancellation conditions will be clearly communicated during the booking process.
A. Booking, Payment & Cancellation Policy
1. Standard Reservations – Less Than 7 Nights
For standard reservations of less than 7 nights, an advance payment equivalent to one night is required to secure the reservation.
Cancellation is free of charge until 7 days before arrival.
For cancellations made within 7 days of arrival, the one-night advance payment becomes non-refundable.
The remaining balance is payable in accordance with the payment conditions communicated with the reservation.
2. Long Stays – 7 Nights or More
Reservations of 7 nights or more are considered long-stay reservations.
A deposit of 30% of the total reservation amount is required to secure the booking.
The 30% deposit is non-refundable from the time the reservation is confirmed.
These long-stay conditions take precedence over the standard reservation policy.
3. Group Reservations – 3 Rooms or More
Reservations involving 3 or more rooms are considered group reservations.
A deposit of 50% of the total reservation amount is required to secure the booking.
The following cancellation and payment conditions apply:
- Cancellation 30 days or more before arrival: the 50% deposit is refundable. Any applicable bank, payment processing or transaction fees are non-refundable and remain the responsibility of the guest.
- Cancellation between 29 and 15 days before arrival: the 50% deposit is non-refundable.
- From 14 days before arrival: 100% of the total reservation amount is due and non-refundable.
These group conditions take precedence over the standard and long-stay reservation policies.
4. High Season
During periods designated by Villa Asimba as high season, an advance payment of 50% of the total reservation amount is required to secure the reservation.
Cancellation is free of charge until 7 days before arrival.
For cancellations made within 7 days of arrival, the 50% advance payment becomes non-refundable.
The high-season advance replaces the standard one-night advance payment and is not cumulative with it.
Where a reservation is also subject to group conditions, the group policy takes precedence.
Where a reservation qualifies as a long stay but is not a group reservation, the long-stay policy takes precedence.
5. Last-Minute Reservations – 4 Days or Less Before Arrival
For reservations made 4 days or less before arrival, the guarantee applicable to the reservation must be paid within 24 hours of booking and, in any case, no later than 23:59 on the day before arrival, in order to secure it.
The amount paid is non-refundable.
The applicable amount will be clearly communicated to the guest before payment.
6. Non-Refundable Rate
Reservations made under a Non-Refundable Rate require payment of 100% of the total reservation amount.
The payment is non-refundable in case of cancellation, no-show or modification resulting in a reduction of the stay.
7. No-Show
In the event of a no-show, Villa Asimba will retain the amount that is non-refundable under the payment and cancellation conditions applicable to the reservation.
Villa Asimba will not automatically apply a 100% no-show charge where the applicable booking conditions do not make the full reservation amount non-refundable.
8. Priority of Applicable Policies
Advance payments, deposits and guarantees are not cumulative.
Where more than one category could apply to the same reservation, the following order of priority applies:
- Non-Refundable Rate
- Group Reservation – 3 rooms or more
- Long Stay – 7 nights or more
- High Season
- Standard Reservation
For reservations made 4 days or less before arrival, the last-minute rule determines when the applicable guarantee must be paid: within 24 hours of booking, and in any case no later than 23:59 on the day before arrival.
The applicable conditions and amount due will be clearly communicated to the guest before payment.
9. Payment
Where an advance payment, deposit or guarantee is required, Villa Asimba may provide the guest with a secure online payment link.
For eligible reservations made sufficiently in advance, bank transfer may also be offered.
The remaining balance is payable according to the conditions communicated with the reservation.
Villa Asimba accepts cash and payment cards supported by its payment facilities.
Prices are displayed in USD.
Online payments are processed securely through Villa Asimba's authorised payment provider.
10. Early Departure
Once the stay has commenced, an early departure or reduction in the number of nights originally booked may be subject to the conditions applicable to the reservation.
Any applicable adjustment will be determined according to the booking conditions and circumstances of the reservation.
11. Refunds & Transaction Fees
Where a reservation qualifies for a full or partial refund, the refundable amount will be returned through the original payment method whenever possible.
Any bank, payment processing or transaction fees associated with the original payment or the refund are non-refundable and remain the responsibility of the guest.
Processing times may vary depending on the bank, card issuer or payment service provider.
B. Booking & Stay Conditions
Check-in & Check-out
- Check-in: from 2:00 PM
- Check-out: by 11:00 AM
Early check-in and late check-out may be available upon request and are subject to availability. Additional charges may apply.
Guests planning to arrive outside the usual check-in hours are kindly requested to inform Villa Asimba in advance.
Guest Information
Guests must provide accurate contact and booking information, including their full name, telephone number and email address.
A valid identification document may be requested at check-in.
Occupancy & Visitors
The maximum occupancy of each room must be respected.
Only registered guests may stay overnight in guest rooms.
Guests are welcome to receive visitors in the common areas of Villa Asimba.
For security and privacy reasons, visitors are not permitted in guest rooms unless prior authorisation has been obtained from Villa Asimba.
Children
Children are welcome at Villa Asimba.
Children aged 0–5 years stay free of charge when using existing bedding.
Children aged 6–12 years are charged 50% of the applicable adult rate.
Guests aged 13 years and above are considered adults for accommodation purposes.
Extra beds are subject to availability and confirmation.
Connecting rooms may be available on request. Please contact us for assistance.
Smoking
Guest rooms and indoor areas are non-smoking.
Smoking is permitted in designated outdoor areas, including the designated area near the bungalow and permitted outdoor areas around the swimming pool.
Pets
Guests travelling with a pet must inform Villa Asimba at the time of booking.
As Villa Asimba does not have dedicated facilities for pets, all requests are subject to prior approval by Villa Asimba.
Guests should not arrive with a pet without having received confirmation in advance.
Breakfast & Meals
Breakfast and homemade meals are available on request.
Guests may request the menu in advance or during their stay.
Guests are encouraged to inform Villa Asimba in advance of any food allergies, intolerances or dietary requirements.
Airport Transfers
Private airport pick-up and drop-off services are available 24/7 on request and at an additional charge.
Guests requesting an airport transfer should provide their flight details in advance.
House Rules
Guests are expected to respect Villa Asimba's property, staff, other guests and peaceful environment.
Detailed House Rules are available in the guest rooms and guests are expected to respect them throughout their stay.
C. Damage, Loss & Exceptional Cleaning Policy
Guests are responsible for taking reasonable care of their room and Villa Asimba's furniture, equipment, linen and other property.
Damage, breakage, loss or excessive staining caused by a guest or a member of their party may be charged to the guest.
Where exceptional or professional cleaning is required, including the cleaning of carpets, curtains, walls, upholstery or other items, the actual cost of the professional cleaning service may be charged to the guest based on the corresponding invoice.
Where an item cannot reasonably be cleaned or repaired, the reasonable cost of replacement may be charged.
Lost room keys will be charged at the actual cost of producing a replacement key.
Whenever possible, guests will be informed of the applicable charge before departure.
If damage, loss or another issue is discovered after check-out, Villa Asimba may contact the guest regarding the associated cost.
D. Accepted Payment Methods
Villa Asimba accepts cash and major payment cards supported by its payment facilities.
Bank transfer may also be available where applicable and in accordance with the payment conditions communicated for the reservation.
Online payments are processed securely through Villa Asimba's authorised payment provider.
Any applicable bank, payment processing or transaction fees remain the responsibility of the guest.
E. Third-Party Reservations
Reservations made through third-party booking platforms are subject to the payment, cancellation and refund conditions displayed by the relevant platform and applicable to the rate selected at the time of booking.
Where those conditions differ from Villa Asimba's direct booking policies, the conditions attached to the reservation made through the third-party platform will apply.
If you have any questions regarding these policies, your payment conditions or your reservation, please contact Villa Asimba. Our team will be happy to assist you before your stay.